At Professional Services – PROSERV , we are committed to delivering services that consistently meet or exceed the expectations of our clients while ensuring the safety of our employees, contractors, third parties, and the preservation of the environment.

Our policy is guided by the following core principles:

Our Quality & Compliance Policy

We pledge to provide high-quality services that align with client requirements and adhere to all applicable legal and statutory regulations. Our work is driven by continual improvement, operational excellence, and client satisfaction.

We maintain an Integrated Management System (IMS) in line with the ISO 9001:2015 standard to enhance our quality processes and set a structured framework for achieving our strategic objectives.

Safe and Ethical Operations

We are dedicated to maintaining quality, healthy and respectful working environment for all individuals, stakeholders and our community.

This includes:

• Ensuring occupational health, safety and environmental protection
• Treating all people with dignity and respect, and complying with the Proserv ethics and compliance procedures
• Developing our skilled culture against our Code of Conduct

Performance & Continuous Improvement

We continually monitor and improve our performance through:

• Regular Management Review Meetings
• Customer Satisfaction Feedback
• Monitoring and acting on Key Performance Indicators (KPIs)

Ethics & Compliance

Our operations are built on the foundation of integrity and transparency. We uphold the highest standards of ethical conduct and comply with all applicable local and international laws in the regions where we operate.

Our Code of Conduct:

• Guide employees in making ethical decisions
• Defines our legal and regulatory responsibilities.
• Serves as a key element of our ethics and compliance program.

Privacy Policy – Proserv Learning Gate (PLG)

1. Introduction
Proserv Learning Gate ("PLG", "we", "our", or "us") is committed to protecting the privacy and personal data of its trainees, clients, instructors, and partners. This Privacy Policy explains how we collect, use, store, share, and protect personal data in accordance with applicable data protection principles and best practices for training academies. By registering for or attending any PLG training program, using our website, or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect
We may collect and process the following categories of personal data:
• Identification data: name, job title, employer, national ID (if required for invoicing or certification)
• Contact data: phone number, email address, mailing address
• Training data: course enrollment, attendance records, assessments, certificates, feedback
• Payment and billing data: invoices, receipts, payment status (no sensitive card details are stored by PLG)
• Media data: photos and videos taken during training sessions or events
• Technical data: website usage data, IP address, browser type (if applicable)

3. Purpose of Data Processing
PLG processes personal data for the following purposes:
• Delivering and managing training programs and workshops
• Registration, communication, and customer support
• Issuing certificates, attendance records, and reports
• Billing, accounting, and compliance with legal obligations
• Improving our services, programs, and trainee experience
• Marketing and promotional activities (subject to consent and objection rights)

4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
• Your consent
• Performance of a contract or pre-contractual steps
• Compliance with legal or regulatory obligations
• Legitimate business interests, provided they do not override your rights
5. Photos and Videos
Photos and videos may be captured during training sessions, workshops, or events for documentation and marketing purposes.
Participants have the right to object to the use of their images at any time by notifying PLG in writing. Upon objection, PLG will take reasonable steps to stop future use of such media.

6. Data Sharing and Disclosure
PLG does not sell or misuse personal data. We may share personal data only with:
• Authorized instructors, facilitators, and internal staff
• Service providers (e.g., accounting, payment processing, learning management systems)
• Government or regulatory authorities when legally required
All third parties are required to process data in accordance with confidentiality and data protection obligations.

7. Data Retention
PLG retains personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:
• Training and certification records: up to 5 years
• Financial and invoicing records: as required by applicable laws
• Marketing materials: until consent is withdrawn or objection is raised
Data may be securely deleted or anonymized once retention periods expire.

8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure. Access to personal data is limited to authorized personnel only.

9. Data Subject Rights
You have the right to:
• Access your personal data
• Request correction or update of inaccurate data
• Request deletion of your personal data, subject to legal obligations
• Object to or restrict certain processing activities
• Withdraw consent at any time (where processing is based on consent)
Requests will be handled within a reasonable timeframe.

10. Policy Updates
PLG reserves the right to update or amend this Privacy Policy at any time. Any updates will be communicated through appropriate channels or published on our official platforms.

11. Contact Information
For questions, requests, or complaints related to this Privacy Policy or your personal data, please contact us directly through PLG’s official communication channels.